FAQs

Do I need an account to place an order?

Not necessary, you don’t need register an account when you place an order. However, It is recommended to register an account to better track your order.

Can I cancel or modify the order any time?

Yes, in any case you want to cancel your order, please cancel or modify your order by contacting {company email} within 24 hours of your purchase.

What payment methods does our website support?

Our payment method is PayPal.

How can I have a receipt and track of my order?

Upon successful payment of your order, you will receive an email with your purchase receipt and tracking number.

Is it possible to place additional orders after the purchase is completed?

Yes, as long as within 24 hours, you can add orders at will, on the premise of the same address. Please email us first at [email protected]

What is the preparation time before shipment?

After the order is paid, there is a waiting period of 2-5 business days for delivery.

How long is the delivery time of the courier?

Express delivery takes 10-20 days to arrive your home.

How to track my order in time?

After placing the order, you will receive a tracking number in the email. You can track your order through the Courier website, or you can log in with your babyincl.com account and click “My Order” to track the status of your order.

Do I need pay for the duties and taxes?

All duties and taxes are included in the price shown on the product page, whether in North America or the UK and EU countries.

If the product does not meet your expectations or the size needs to be replaced, how do you return or exchange it?

Within 30 days of purchase, you can exchange or return the product for free without any reason. After this time, we do not accept any returns or exchanges. If you need to exchange or return an item, please contact us at [email protected] and explain why. *Please provide your PayPal account information to receive a refund. Please be patient as sometimes it may take a few days.

How long does it take to receive the refund?

After receiving your returned courier, we will inspect the goods according to the approval procedure of the return policy. After completing a series of checks, we will notify you via email if the item is refundable. If the conditions are met, the refund will be refunded via the original payment method within 5-7 business days. If you have any other questions, please feel free to contact us at [email protected]

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